Room Allocator

InterContinental Malta is excited to welcome an enthusiastic Room Allocator to our vibrant team on a full-time basis. If you have a passion for delivering personalized guest experiences and enjoy the challenge of crafting the perfect stay, this role is for you! As a Room Allocator, you will play a pivotal part in ensuring that each guest’s journey is seamless, from reserving their ideal room to fulfilling special requests, and making sure no detail is overlooked. Your expertise will directly contribute to maximizing guest satisfaction and hotel occupancy, all while working within a dynamic, world-class environment.

Join us in creating unforgettable memories!

Further duties and responsibilities include but are not limited to:

• Allocating rooms to guests based on their reservations and preferences.
• Reviewing arrival lists daily to ensure special requests, VIP allocations, and preferences are met.
• Working closely with Front Desk and Housekeeping teams to ensure room readiness and smooth transitions between check-ins and check-outs.
• Monitoring room availability, ensuring an optimized room allocation to maximize hotel occupancy and revenue.
• Handling any room changes or upgrades efficiently, while communicating with the necessary departments.
• Addressing guest queries related to their room assignments and resolving any discrepancies.
• Ensuring seamless communication with other departments, such as Guest Services, to provide personalized guest experiences.
• Assisting with pre-arrival planning for group bookings, ensuring group needs and room configurations are met.

Qualifications:

• Previous experience in Front Office or Reservations, ideally within a luxury hotel environment.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment, especially during peak periods.
• Familiarity with hotel booking systems and room management software.
• A team player with a customer-focused mindset.
• Willingness to work flexible hours, including weekends and holidays.

We are passionate about providing True Hospitality and creating memorable experiences for our guests every day. As a part of the IHG® family, we value caring, confident, and attentive team members who go the extra mile to make a positive difference in the guest experience.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people

If you are motivated to join a world-class team and contribute to making every guest's stay unforgettable, we would love to hear from you.