Restaurant Manager

As a Restaurant Manager , you will work closely with the Food and Beverage Management team to support multiple outlets, ensuring day to day operations and service standards are set to reach its full potential.

Duties and Responsibilities

· Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions.

· Conduct proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.

· In partnership with the catering office, identify additional sales opportunities to enhance revenue.

· Drive promotions that deliver great dining experiences for guests at a good value.

· Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

· Educate and train all team members in compliance with federal, state and local laws and safety

· Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.

Qualifications and Requirements

· At least three years of experience in a managerial role supporting F&B

· Advanced hospitality knowledge in food and beverage and qualification in Hotel Management or a related field

· Knowledge of organizational effectiveness and operations management

· Possess leadership and training skills to be able to motivate and train a team of co-workers

· Ability to think outside the box , proactive with decision making skills and response to high-pressure situations

· Customer service oriented and ability to go the extra mile ensure high standards of that guests service

· Excellent communication skills and ability communicate in any foreign languages will be an advantage

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.