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Intercontinental Malta

&lt;p&gt;Are you a people-focused Talent Acquisition professional with a passion for attracting, identifying, and retaining great talent? We are looking for a &lt;strong&gt;Talent Acquisition Executive&lt;/strong&gt; to support our recruitment strategy and ensure we attract the right people to deliver exceptional guest experiences. You will work closely with departmental leaders and HR colleagues to manage the recruitment process from identifying hiring needs through to onboarding, while building a positive candidate experience throughout.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Recruitment Strategy:&lt;/strong&gt; Support the implementation of effective recruitment strategies aligned with business and workforce requirements.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;End-to-End Recruitment:&lt;/strong&gt; Manage the recruitment process from vacancy approval and job advertising through CV screening, interviews, selection, offer, and pre-employment documentation.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Stakeholder Collaboration:&lt;/strong&gt; Work closely with department leaders and hiring managers to understand recruitment needs, agree candidate profiles, and provide guidance throughout the selection process.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Candidate Sourcing:&lt;/strong&gt; Identify and attract suitable candidates through a range of channels, including IHG Careers, job boards, LinkedIn, recruitment agencies, universities, schools, career events, referrals, and international recruitment initiatives.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Candidate Experience:&lt;/strong&gt; Ensure candidates receive a professional, timely, and engaging experience throughout the recruitment process, reflecting our True Hospitality values.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Interview &amp;amp; Selection:&lt;/strong&gt; Coordinate and conduct interviews as required, support hiring managers with candidate assessment, and ensure appropriate feedback is collected and documented.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Employer Branding:&lt;/strong&gt; Support initiatives that strengthen the hotel&#039;s employer brand and position the organisation as an employer of choice.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Onboarding:&lt;/strong&gt; Coordinate recruitment-related activities and support a smooth transition from selected candidate to new employee, working closely with HR and departmental teams.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Work Permits &amp;amp; Compliance:&lt;/strong&gt; Coordinate relevant recruitment documentation and support the work permit process for international candidates in line with local requirements.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Recruitment Partnerships:&lt;/strong&gt; Build effective relationships with recruitment agencies, educational institutions, employment services, and other external partners.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Recruitment Reporting:&lt;/strong&gt; Maintain accurate recruitment records and monitor key recruitment metrics, including vacancies, time-to-fill, sources of hire, recruitment activity, and turnover.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Retention:&lt;/strong&gt; Support initiatives aimed at improving employee retention, engagement, and the overall employee experience.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills and Experience:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Proven experience in talent acquisition, recruitment, HR, or a related field.&lt;/li&gt;
&lt;li&gt;Experience within a hospitality or service environment will be an advantage.&lt;/li&gt;
&lt;li&gt;Strong understanding of recruitment processes and candidate selection.&lt;/li&gt;
&lt;li&gt;Excellent communication and interpersonal skills, with the ability to build relationships with candidates and stakeholders at all levels.&lt;/li&gt;
&lt;li&gt;Strong planning, organisation, and administrative skills, with the ability to manage multiple vacancies and priorities.&lt;/li&gt;
&lt;li&gt;Proactive and creative approach to sourcing and attracting talent.&lt;/li&gt;
&lt;li&gt;Strong attention to detail and ability to maintain accurate and confidential records.&lt;/li&gt;
&lt;li&gt;Ability to work independently while collaborating effectively with the wider HR team.&lt;/li&gt;
&lt;li&gt;A genuine interest in people, employee experience, and building strong teams.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What We Offer:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Attractive remuneration and benefits, including discounts in our 6400 hotels worldwide.&lt;/li&gt;
&lt;li&gt;Access to IHG University online platform to support your learning and career growth.&lt;/li&gt;
&lt;li&gt;A collaborative and inclusive work environment.&lt;/li&gt;
&lt;li&gt;Opportunities to develop your career within one of the world’s leading hotel groups.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;If you are passionate about people and eager to develop your HR career within a dynamic hospitality environment, we would love to hear from you!&lt;/p&gt;

Talent Acquisition Executive

&lt;p&gt;Are you passionate about developing people and creating meaningful learning experiences? We are looking for a &lt;strong&gt;Learning &amp;amp; Development Specialist&lt;/strong&gt; to support the delivery of our L&amp;amp;D strategy and help colleagues develop the knowledge, skills, and confidence they need to succeed. Working closely with departmental leaders and the wider HR team, you will coordinate learning initiatives, support training delivery, monitor development activities, and contribute to a culture of continuous learning and growth.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Learning &amp;amp; Development Strategy:&lt;/strong&gt; Support the implementation of the L&amp;amp;D strategy in alignment with business priorities, brand standards, and employee development needs.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Training Needs Analysis:&lt;/strong&gt; Work closely with departmental leaders to identify learning and development needs and recommend appropriate training solutions.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Training Coordination:&lt;/strong&gt; Coordinate internal and external training programmes, ensuring sessions are effectively planned, communicated, delivered, and recorded.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Learning Methodologies:&lt;/strong&gt; Support the use of a variety of learning approaches, including classroom training, e-learning, micro-learning, on-the-job learning, and blended learning.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Learning Systems:&lt;/strong&gt; Maintain and support the internal learning management system, ensuring training information, courses, and completion records remain accurate and up to date.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Training Delivery:&lt;/strong&gt; Facilitate and deliver training sessions as required, including induction, service standards, soft skills, compliance, and other development programmes.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Onboarding &amp;amp; Induction:&lt;/strong&gt; Support departmental leaders with the planning and delivery of new hire onboarding and induction programmes, ensuring colleagues receive a consistent introduction to the organisation.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Employee Development:&lt;/strong&gt; Support the development of colleagues at all levels through learning initiatives, career development activities, and continuous improvement programmes.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Leadership Development:&lt;/strong&gt; Coordinate and support learning initiatives designed to develop supervisors, managers, and future leaders.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Training Compliance:&lt;/strong&gt; Monitor online, internal, and external training completion and follow up with departments where required to ensure compliance with mandatory learning requirements.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Training Effectiveness:&lt;/strong&gt; Collect feedback and monitor learning outcomes to evaluate the effectiveness of training programmes and identify opportunities for improvement.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;L&amp;amp;D Reporting:&lt;/strong&gt; Maintain accurate training records and prepare regular reports and metrics on training participation, completion, and development activities.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Engagement:&lt;/strong&gt; Support the employee engagement calendar and contribute to initiatives that strengthen colleague engagement, recognition, wellbeing, and development.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Audits &amp;amp; Compliance:&lt;/strong&gt; Assist with internal audits and ensure learning and development documentation meets organisational and brand requirements.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;External Partnerships:&lt;/strong&gt; Build relationships with external training providers, educational institutions, and other learning partners to support the organisation&#039;s development needs.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills and Experience:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Proven experience in learning and development, training, HR, or a related field.&lt;/p&gt;
&lt;p&gt;· Experience in hospitality or another customer-focused environment will be an advantage.&lt;/p&gt;
&lt;p&gt;· Strong organisational and administrative skills, with the ability to coordinate multiple learning activities simultaneously.&lt;/p&gt;
&lt;p&gt;· Confident communication and presentation skills, with the ability to engage colleagues at different levels.&lt;/p&gt;
&lt;p&gt;· A passion for employee development and creating positive learning experiences.&lt;/p&gt;
&lt;p&gt;· Ability to identify learning needs and translate them into practical development solutions.&lt;/p&gt;
&lt;p&gt;· Comfortable using learning systems, HR systems, and digital learning platforms.&lt;/p&gt;
&lt;p&gt;· Strong attention to detail and ability to maintain accurate training records and documentation.&lt;/p&gt;
&lt;p&gt;· A proactive and collaborative approach, with the ability to work effectively with managers, employees, and external partners.&lt;/p&gt;
&lt;p&gt;· A passion for keeping up with emerging learning trends and introducing new ideas to enhance the employee learning experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What We Offer:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Attractive remuneration and benefits, including discounts in our 6400 hotels worldwide.&lt;/li&gt;
&lt;li&gt;Access to IHG University online platform to support your learning and career growth.&lt;/li&gt;
&lt;li&gt;A collaborative and inclusive work environment.&lt;/li&gt;
&lt;li&gt;Opportunities to develop your career within one of the world’s leading hotel groups.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;If you are passionate about people and eager to develop your HR career within a dynamic hospitality environment&lt;/p&gt;

Learning & Development Specialist

&lt;p&gt;As &lt;strong&gt;Cluster Revenue Manager&lt;/strong&gt;, you will be responsible for maximising revenue and profitability across our 3 hotels (InterContinental Malta, voco Malta and Holiday Inn Express Hotels Malta) by developing and implementing effective revenue management strategies. While reporting to the Cluster Director of Revenue, you will also be working closely with the General Managers, Commercial teams, Sales, Reservations, and hotel leadership. You will analyse market trends, manage pricing and inventory, and identify opportunities to drive performance across the cluster.&lt;/p&gt;
&lt;p&gt;You will use data, market insight, and commercial understanding to make informed decisions that maximise room revenue and support the overall business objectives of the hotels.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your day to day&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Revenue Strategy&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Develop and implement revenue management strategies across the cluster to maximise occupancy, ADR, RevPAR, and overall hotel profitability.&lt;/p&gt;
&lt;p&gt;· Monitor demand, booking patterns, market trends, competitor activity, and business performance to identify opportunities and risks.&lt;/p&gt;
&lt;p&gt;· Review and optimise room rates, restrictions, availability, and inventory across all relevant channels and market segments.&lt;/p&gt;
&lt;p&gt;· Ensure pricing strategies are aligned with demand, market conditions, business needs, and the positioning of each hotel.&lt;/p&gt;
&lt;p&gt;· Identify opportunities to maximise revenue during periods of high and low demand through appropriate pricing and inventory strategies.&lt;/p&gt;
&lt;p&gt;· Work closely with the sales team to ensure revenue strategies support the overall business objectives of each hotel.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Forecasting &amp;amp; Budgeting&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Prepare accurate forecasts for occupancy, ADR, RevPAR, and revenue across the cluster.&lt;/p&gt;
&lt;p&gt;· Monitor actual performance against forecast and budget and identify key variances and opportunities.&lt;/p&gt;
&lt;p&gt;· Support the preparation of annual budgets, business plans, and financial forecasts.&lt;/p&gt;
&lt;p&gt;· Continuously review forecasts and adjust strategies based on changes in demand, booking pace, market conditions, and business performance.&lt;/p&gt;
&lt;p&gt;· Provide regular revenue performance updates and recommendations to hotel leadership.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Commercial&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Work closely with Sales, Marketing, Reservations, and Operations to maximise commercial opportunities across the hotels.&lt;/p&gt;
&lt;p&gt;· Analyse business mix and market segments to identify opportunities for improving revenue and profitability.&lt;/p&gt;
&lt;p&gt;· Support the development of group, corporate, leisure, and other segment strategies in line with hotel demand and commercial objectives.&lt;/p&gt;
&lt;p&gt;· Review promotional activity and packages to ensure they deliver appropriate commercial value.&lt;/p&gt;
&lt;p&gt;· Identify opportunities to increase direct business and optimise the contribution of different distribution channels.&lt;/p&gt;
&lt;p&gt;· Support the hotels in achieving their financial and commercial targets.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Distribution &amp;amp; Systems&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Monitor the performance and availability of hotel inventory across all relevant distribution channels.&lt;/p&gt;
&lt;p&gt;· Ensure rates, room availability, restrictions, and other revenue-related information are accurately maintained across systems.&lt;/p&gt;
&lt;p&gt;· Work with the Reservations and Sales teams to optimise distribution and minimise revenue leakage.&lt;/p&gt;
&lt;p&gt;· Monitor channel performance and identify opportunities to improve profitability and reduce unnecessary distribution costs.&lt;/p&gt;
&lt;p&gt;· Ensure revenue management systems and tools are effectively used to support decision-making.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Market &amp;amp; Competitor Analysis&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Monitor competitor pricing, promotions, occupancy trends, market activity, and other relevant factors affecting hotel performance.&lt;/p&gt;
&lt;p&gt;· Analyse market intelligence and provide recommendations to ensure the hotels remain competitive.&lt;/p&gt;
&lt;p&gt;· Monitor changes in demand, events, seasonality, economic conditions, and other external factors that may impact hotel performance.&lt;/p&gt;
&lt;p&gt;· Share relevant market insights with hotel leadership and commercial teams.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Reporting &amp;amp; Performance&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Prepare and present regular revenue reports, performance analysis, forecasts, and recommendations to hotel leadership.&lt;/p&gt;
&lt;p&gt;· Monitor key performance indicators including occupancy, ADR, RevPAR, revenue, booking pace, market share, and channel performance.&lt;/p&gt;
&lt;p&gt;· Analyse historical and current data to identify trends and opportunities for improvement.&lt;/p&gt;
&lt;p&gt;· Track performance against budget, forecast, and relevant market benchmarks.&lt;/p&gt;
&lt;p&gt;· Provide clear and actionable recommendations based on data and commercial insight.&lt;/p&gt;
&lt;p&gt;· Perform other duties as assigned.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What we need from you:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Bachelor’s degree or higher education qualification in Hospitality Management, Business Administration, Finance, Revenue Management, or a related field.&lt;/p&gt;
&lt;p&gt;· Previous experience in revenue management within the hotel or hospitality industry.&lt;/p&gt;
&lt;p&gt;· Experience managing revenue across multiple hotels or a cluster will be an advantage.&lt;/p&gt;
&lt;p&gt;· Strong understanding of hotel revenue management principles, forecasting, pricing, inventory, and distribution.&lt;/p&gt;
&lt;p&gt;· Strong analytical and numerical skills, with the ability to interpret complex data and turn it into clear commercial recommendations.&lt;/p&gt;
&lt;p&gt;· Excellent understanding of hotel KPIs including Occupancy, ADR, RevPAR, and market performance.&lt;/p&gt;
&lt;p&gt;· Strong knowledge of hotel distribution channels and revenue management systems.&lt;/p&gt;
&lt;p&gt;· Excellent communication and stakeholder management skills, with the ability to work effectively with Managers, Sales, Marketing, Finance, Reservations, and Operations.&lt;/p&gt;
&lt;p&gt;· Strong planning, organisation, and problem-solving skills.&lt;/p&gt;
&lt;p&gt;· Commercially minded, proactive, and comfortable making decisions.&lt;/p&gt;
&lt;p&gt;We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.&lt;/p&gt;
&lt;p&gt;At the heart of True Hospitality are specific, core service skills.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;True Attitude&lt;/strong&gt;: being caring, wanting to make a positive difference, and building genuine connections with guests.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;True Confidence: &lt;/strong&gt;having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;True Listening: &lt;/strong&gt;focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;True Responsiveness: &lt;/strong&gt;is about providing guests with what they need and doing so in a timely and caring manner.&lt;/p&gt;
&lt;p&gt;There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.&lt;/p&gt;

Cluster Revenue Manager

&lt;p&gt;The Housekeeping Administrator supports the efficient day-to-day administration and operational activities of the Housekeeping Department. The role is responsible for maintaining accurate employee schedules and payroll documentation, updating departmental records, supporting monthly audits, managing inventory and store requests, and overseeing the Lost &amp;amp; Found process. The Administrator plays a key role in ensuring that all Housekeeping administrative processes are completed accurately, efficiently and in line with hotel standards and procedures.&lt;/p&gt;
&lt;p&gt;Key Responsibilities&lt;/p&gt;
&lt;p&gt;· Enter and maintain employee shifts in the payroll system and prepare all documents requested by the Payroll Master every Monday and Friday.&lt;/p&gt;
&lt;p&gt;· Update and maintain all documentation required for the monthly audits.&lt;/p&gt;
&lt;p&gt;· Assist with inventory management, including stock checks and maintaining accurate records.&lt;/p&gt;
&lt;p&gt;· Prepare and process store requests for the Housekeeping Department and follow up on deliveries.&lt;/p&gt;
&lt;p&gt;· Manage the Lost &amp;amp; Found process, including recording, storing and tracking items in accordance with hotel procedures.&lt;/p&gt;
&lt;p&gt;· Provide general administrative support to the Housekeeping Department and ensure all records and documents are kept accurate and up to date.&lt;/p&gt;
&lt;p&gt;Skills &amp;amp; Competencies&lt;/p&gt;
&lt;p&gt;· Good computer skills and confidence using different computer programs and systems.&lt;/p&gt;
&lt;p&gt;· Previous experience with UKG or another timekeeping/payroll system would be an advantage.&lt;/p&gt;
&lt;p&gt;· Good knowledge of Microsoft Office (Excel, Word and Outlook).&lt;/p&gt;
&lt;p&gt;· Strong organisational and administrative skills.&lt;/p&gt;
&lt;p&gt;· Excellent attention to detail and accuracy.&lt;/p&gt;
&lt;p&gt;· Strong communication and interpersonal skills.&lt;/p&gt;
&lt;p&gt;· Previous experience in an administrative role is preferred.&lt;/p&gt;
&lt;p&gt;· Experience with payroll, timekeeping, inventory or departmental administration would be considered an asset.&lt;/p&gt;
&lt;p&gt;· Fluency in English is required.&lt;/p&gt;

Housekeeping Administrator

&lt;p&gt;&lt;strong&gt;Job overview:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At IHG Hotels Malta, we are looking to hire an experienced &lt;strong&gt;Senior Housekeeping Supervisor&lt;/strong&gt; to oversee all duties performed by our housekeeping staff. The senior housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities&lt;/strong&gt;:&lt;/p&gt;
&lt;p&gt;Your role will consist of:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Supervising and inspecting the assigned rooms and / or public area to ensure product quality standards are met and that optimum service is provided to hotel guests&lt;/li&gt;
&lt;li&gt;Inspecting panel rooms, caddies and other housekeeping tools and equipment.&lt;/li&gt;
&lt;li&gt;Respond to special guest requests in a timely, professional and efficient manner;&lt;/li&gt;
&lt;li&gt;Lead, train, support and supervise attendants and other team members to ensure their performance is to the standards required&lt;/li&gt;
&lt;li&gt;Coordinate and assist with deep cleaning projects.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills and Experience:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;At least one to two years previous housekeeping supervisor experience preferably in a hotel of similar size&lt;/li&gt;
&lt;li&gt;Excellent English communications skills both written and spoken&lt;/li&gt;
&lt;li&gt;Preferably a High School Diploma related to Hospitality Management&lt;/li&gt;
&lt;li&gt;Highly organized, time management skills with the ability to work under pressure&lt;/li&gt;
&lt;li&gt;Able to work shift duties, including evenings, weekends, and/or holidays&lt;/li&gt;
&lt;li&gt;Past experience in leading and supporting a team&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;We are inviting positive, self-assured and professional people with a real approachable manner to apply for this position. You must be a committed and dedicated individual who takes pride in going above and beyond to delivering exceptional quality service.&lt;/p&gt;
&lt;p&gt;We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.&lt;/p&gt;
&lt;p&gt;Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;·True Attitude: &lt;/strong&gt;being caring, wanting to make a positive difference, and building genuine connections with guests&lt;/p&gt;
&lt;p&gt;·&lt;strong&gt;True Confidence:&lt;/strong&gt; having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay&lt;/p&gt;
&lt;p&gt;·&lt;strong&gt;True Listening:&lt;/strong&gt; focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;·True Responsiveness:&lt;/strong&gt; is about providing guests with what they need, and doing so in a timely and caring manner&lt;/p&gt;
&lt;p&gt;There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.&lt;/p&gt;

There Are No Job Openings at Intercontinental Malta At The Moment